The transformation in operational visibility was immediate and substantial. HUS moved from twice-daily manual updates to automated reporting that refreshes every 15 minutes — reducing the update interval from 12 hours to 15 minutes.
Automated workflows replace manual work
The solution eliminated the time-consuming manual process of extracting data from multiple systems into Excel spreadsheets. Staff across 120+ inpatient wards and approximately 1,000 employees now have automatic access to current operational data, freeing time for higher-value work and patient care.
Better resource optimisation and workload balancing
Department heads can now see real-time patient-to-staff ratios across units, making it possible to optimise resource allocation and balance workloads more effectively. The transparency helps identify where support is needed before situations become critical, improving both staff experience and patient care.
Improved patient safety and smoother processes
Real-time visibility into patient numbers, incoming admissions, and discharges enables proactive management of patient flow. This supports smoother processes, reduces bottlenecks, and contributes to improved patient safety through better-informed decision-making.
Rapid scaling and future development
The solution's scalable design enabled quick expansion from the initial pilot to over 120 inpatient wards. Following positive user feedback praising the ease of use and always-available real-time information, HUS is now extending the solution to outpatient clinics and surgical units. Artificial intelligence-based prediction models are also being developed to further enhance the situational picture.
Key impacts include:
