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menestystarina-Valmet-Roll-Service-header

Valmet increases uptime and controls costs across 7 global units

A shared maintenance management system creates one global view of work, downtime, and costs

Summary

Valmet introduced a shared maintenance management system across seven North American roll service units to gain a consistent, transparent view of maintenance operations. The system consolidated multiple legacy tools and now provides global visibility across all sites.

Valmet-1

Featured solution
Maintenance Operations

Impact

One shared maintenance overview

Unified view of equipment and maintenance across all sites.
Fast, smooth implementation
The system is deployed in less than one month across 7 production units.
Consolidated tools and data
Legacy databases and offline tracking are replaced by one system.
Global scalability
The same maintenance setup is prepared for rollout worldwide.

About Valmet

Valmet is a global industrial technology company serving the pulp, paper, and energy industries. Valmet North American Roll Service operates multiple service centres and production units across the United States, supporting customers with critical maintenance and roll services.

 

  • 7 production units
  • 18 service centres
  • 1300 employees
THE CHALLENGE

Fragmented systems prevented global maintenance visibility

Valmet's North American operations had evolved over time into a patchwork of disconnected maintenance tracking systems. Multiple MS Access programs operated independently at different sites, each with its own structure and limitations. Lotus Notes databases stored critical maintenance information but were difficult to access and share across teams. Manual offline tracking tools required constant updating and offered no real-time visibility.

As Valmet’s operations expanded globally, this fragmentation made it difficult to gain a shared overview of maintenance work, compare performance across sites, and build a reliable foundation for analytics, uptime optimisation, and future investment planning.

The goal was clear: create a common maintenance snapshot across North America — and ultimately across Valmet’s global operations.

 

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“We had researched several other maintenance software programs and were unsure if this solution would meet our needs because it was so different from the others. After implementation, we realised how limited the other programs actually were.”
Scott GriscomSystems Manager at Valmet Roll Service
THE SOLUTION

A flexible CMMS configured for global operations

Valmet's seven North American Roll Service units implemented Pinja's maintenance management system to consolidate their fragmented tools into one unified platform. The implementation cycle was remarkably fast — less than one month — with most time spent locating, documenting, and updating data from legacy systems.

Each team member was able to utilize their own equipment lists in the system and practice creating preventative maintenance and down machine work orders. Particular attention was devoted to standardizing fault descriptions, urgency levels, and equipment classification to harmonize information across all global sites.

The maintenance solution provides a global view of equipment across Valmet, enabling analytics to maximize equipment uptime and inform future capital investments. The system is now available to all employees across all sites, replacing limited-access legacy tools.

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"The maintenance management system is flexible enough to be configured for multiple business needs and user requirements. The implementation was very successful on many levels."
Scott GriscomSystems Manager at Valmet Roll Service
THE IMPACT

Unified visibility drives better maintenance decisions

With the shared maintenance management system in place, Valmet now tracks maintenance work consistently across units. Teams can see the scope of work performed, hours spent, machine downtime, and costs — all in one place.

Spare parts tracking provides visibility into common spares across sites, and costs can be assigned directly to maintenance work. This creates a holistic view of the true cost of operating equipment and supports more informed decisions around uptime optimisation and future capital investments.

Key outcomes include:

Less than 1 month implementation across 7 production units

One unified system replaced MS Access, Lotus Notes, and manual tools

Global visibility of equipment and maintenance across all sites

Complete work tracking: scope, hours, downtime, and costs
Spare parts management with cross-site visibility
Standardized data for fault descriptions, urgency, and classification
Expanding globally to Asian units and Indonesia

The system is not limited to North America. Valmet plans to expand its use globally, starting with Asia and continuing into new facilities with a clean, fully digital maintenance setup from day one.

Note: This case study describes Valmet’s experience with Novi by Pinja. These capabilities are now available as Maintenance Operations as part of Pinja Fusion.

 

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"Our cooperation with Pinja has gone very well. Pinja has responded to change and development needs rapidly, which has further increased the enthusiasm of our own staff to introduce the system."
Marko VolotinenRoll Operations Director at Valmet
Novi GTM maili 3
MAINTENANCE OPERATIONS

Reduce downtime with proactive maintenance

A modern CMMS to reduce downtime, manage preventive and condition-based maintenance, and respond to issues faster. 

Explore solution

Speak directly with an industry specialist

Book time with Sami Lehto for a brief, high-impact discussion on achieving global maintenance visibility across multiple sites.

If you're managing maintenance across multiple locations with scattered systems, we can walk you through practical solutions that provide unified visibility and control.

 

sami-lehto

Sami Lehto
sami.lehto@pinja.com

Schedule a chat with Sami